Appropriate Responses to Customer Complaints?

Posted on August 23rd, 2009

Here is the link to an article (and comments) about one library’s solution to customers’ complaints about a book’s allegedly “offensive” content. I remain unconvinced that “censorship” in any form is the appropriate solution in response to someone’s complaints about a book that he or she found to be objectionable. Who, after all, is the appropriate arbiter of appropriate or inappropriate books? (Note the key word: appropriate.)

Tags: Appropriate Solution, Arbiter, Books, Censorship, Customer Complaints, Key Word, Offensive Content
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